SHOPPING FAQ

We accept Visa, MasterCard, American Express and check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above. You can enter your entire credit card number via our secure server, which encrypts all submitted information. In certain regions, we may also offer third-party payment or billing provider options (e.g., PayPal).

Please contact your third-party payment or billing provider (e.g., PayPal) as your use of such services will be subject to their terms and conditions. We do not charge for use of these services.

For credit card verification, you must enter the address exactly as it appears on your credit card statement.

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit. A credit card computer, either on our end or your bank's end, may have encountered a machine error or your billing information may not have been accepted. If you are experiencing issues with submitting an order, please contact us.

We will not charge your credit card until your product(s), including backordered or preordered items, are actually shipped. If you use a third-party payment or billing provider (e.g., PayPal), you may be charged before your order ships pursuant to their terms and conditions.

The charge will appear on your credit card as: "*Western Digital Online Store".

Any sales tax charged will be indicated once your billing and/or delivery address has been entered during checkout.
If you are making a purchase on behalf of a business and would like to apply for tax exemption, please follow the steps here prior to making a purchase on our store.

Click here to look up your order and print a copy of your invoice.

If there is a problem with your order, please contact our Customer Support Team via this form here or through the phone (+1 (888) 527-1441) and let us know your issue. Keep your order confirmation email or order details page handy for reference as we help you with your concerns.